Continuing on our Two-Part BLOG series post about "What's New & Improved", Part One (here) focused on our Manufacturing and Production, Part Two will focus on our Website & Service, and Future Improvements.
Join us again, as we reflect back on the major positive changes and improvements we've made at Lucky Premium Treats, so that we can continue providing all Lucky Dogs with Lucky Treats!
Part II - Website
- Brought services in-house to better serve you: Customer Service & Support, Marketing & Management
- One-on-one Customer Service experience with in-house Support
- Onsite Marketing with promotionals, oversite on advertising, graphics and brand
- Improved Email Newsletter with weekly sales and savings, product information and company news
- Redesigned entire website with reliable and stable Ecommerce System
- Added Customer Loyalty Rewards Program, so when you shop, you earn points and save on future purchases
- Added Subscribe & Save (Auto-Ship program saves you 5%) for convenient hassle-free online ordering
- Engage with customers on our active Social Media pages: Facebook, Instagram and Twitter – respond and interact with customers
- Host Contests & Giveaways with prizes every month
- Enhanced Website with in-depth information on: Our Story, Our Ingredients, FAQ, Blog, Contact Us
- Improved Website with changes to Menu and submenus
- Updated Weekly Graphics and Banners relating to email promotions
- Feedback Friday: Surveys for Customer Feedback & Facebook Polls
- Branding Consistency for all our packaging and marketing materials
Part III - Upcoming Year
- New Products currently being tested:
- Chicken Linx and Straws mixed with variety of Fruits
- Turkey Jerky and Turkey Wrapped Chews
- Chicken-Wrapped Premium Chews: In development of new process to infuse 100% flavor deep into the rawhide then wrap with chicken for an undeniably, delicious treat!
- Automated Operations and Fulfilment: more efficient, cost-saving process in manufacturing and production
- Standardization of all procedures to perfect our Lucky Treats
We'd love to hear from you!